Does this sound familiar?
You’ve done your bit, kitted the customer out with some great hardware or got them up and running on a new cloud platform. Theoretically, they should be good to go right? Ready to reap the benefits of their new tools!
But before too long, your meetings with them are peppered by complaints. The hardware’s not working properly, or it’s too difficult to use. People are frustrated with the new platform, productivity seems to be suffering.
Management are starting to doubt their investment. Your chances of hardware or licence renewals are under threat.
What went wrong?!?
Lack. Of. Training.
People can’t get the most out of tech tools if they’re not shown how to use them effectively.